Book your video consultation

30 minutes · €120 · VAT exempt (healthcare service). You pay when booking, on the secure Stripe page.

If the patient is a minor, their mother, father or guardian should book and will be present during the consultation. The patient always needs their own DNI or NIE number, even if under 18. If they do not have one, please book an in-person appointment.

Terms: changes, cancellations and refunds

• No 14-day withdrawal: as this is a healthcare service, the 14-day right of withdrawal does not apply; these change and refund terms apply instead.
• More than 24 hours in advance: full refund or a new date at no cost, whichever you prefer.
• Less than 24 hours in advance: no refund, but you can change the date once at no cost. Note: if you use that free change, you will no longer be entitled to a refund of the consultation fee.
• If you do not join or let us know: the doctor waits 10 minutes; after that, the consultation counts as held and is not refunded.
• If you are late: you are seen for the remaining time, without extending the consultation.
• If the doctor cancels or the problem is on his side: full refund or a new date, as you choose.
• If your connection fails: we try to continue by phone, if you left one when booking; otherwise you get a new date at no cost.
• Not included: emergencies (call your local emergency number), or examinations that require seeing you in person. If the doctor considers it necessary, he may issue a prescription.
• Minors: they can have the video consultation with their mother, father or guardian present, but the patient needs their own DNI or NIE number. Without one they cannot enter the room: please book an in-person appointment.
• Refunds go to the same card and take 5 to 10 business days. You will receive the invoice by email.
• To change or cancel, use the link in your confirmation email.
• Invitation code: with an invitation code from the doctor, the video consultation is free of charge. The code is valid for one appointment only and expires after 30 days.

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In an emergency, do not wait: call your local emergency number.